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      Directorate of Field Publicity  Patna   

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Citizen's Charter

    OUR VISION:

     We envision to inform and empower the people with awareness on central government policies and programmes –

           • Making people informed through interpersonal sustained publicity campaigning;

              • Bringing about attitudinal changes in the minds of the people through publicity programmes;

           • Mobilising public opinion in favour of implementation of welfare and development programmes.

    OUR MISSION:

     We act as a facilitator in coordination with state/ central government departments/ agencies to create awareness about the policies, programmes and achievements of the government.

     Our mission thus is to empower the weaker sections of society especially at the grass roots level with information about schemes meant for their betterment and persuade them to derive benefit from them.These include:-

                • Collecting feedback and reporting to the development agency in measurable, analyzable and actionable manner.

                     • To enable the client Ministries to tailor their plans and to formulate polices in the best interest of the common man. 

    SERVICES STANDARDS:

    GRIEVANCE REDRESSAL MECHANISM :

 

              SERVICES STANDARDS

Sl.NO.

MAIN SERVICES

STANDARDS

1.

Field Publicity Campaign with the Aid of Publicity Literature and Different Modes of Audio Visual Tools

As per Scheduled Programme

2.

 

Distribution of Publicity Material at Office Premises

Instant during the programmes

3.

Field Publicity Campaign with the Aid of Publicity Literature and Different Modes of Audio Visual Tools – On Demand

60 Days

4

Feedback to clients other than Ministry of I&B

60 days

 

     a) Name and contact details of Public Grievance Officer: Shri B Narayanan, Director, DFP, East Block-4, Level-3, R.K. Puram, New Delhi-110066. Tel. No. 26103421(O).

     b) Helpline No.011-26175896 Email Address : dirhq.dfp@nic.in

       c) Response to be expected by person lodging the Grievance : Acknowledgement followed by Timely Redressal

      d) Timelines for redress : • Acknowledgement : Within 15 days of receipt. • Redressal : Within 60 days.

      INDICATIVE EXPECTATIONS FROM SERVICE RECIPIENTS: Our services to the citizens are absolutely free. We do not charge fee for providing publicity support to our clients on various on-going national themes. However, we organize special programmes to focus on specific themes on client ministry/organisation’s request and these are organized on the basis of funds made available to DFP by the concerned ministry/ organization.

SUGGESTIONS: We welcome suggestions for improving the quality of our programmes and serving the citizens of the country through our programmes.

You may contact or write to the Director General, DFP, Ministry of I&B, East Block-4, Level-3, R.K. Puram, New Delhi-110066, on Telephone No. 26106316 (Telefax) and e-mail dir.dfp@nic.in. Your suggestions for improving our programmes are always welcome.

NEXT REVIEW OF THE CHARTER :

      e) Any grievance may first be lodged with the concerned Regional Officer.

      f) If not redressed within a reasonable time, it may be taken up with the Public Grievance Officer.

     g) If the grievance is still not redressed, the same may be taken up with the Joint Secretary (P & A), Ministry of I & B, Sixth Floor, Shastri Bhavan, New Delhi – 110001.  

    STAKE HOLDERS/CLIENTS.:

  •  Central government ministries/departments;
  •  Governments of States/Union Territories;
  •  Autonomous bodies, NGOs and national and international organization.

     RESPONSIBILITY CENTERS AND SUBORDINATE ORGANIZATIONS :

     The Directorate has 22 Regional Offices (detailed below) each headed by an Additional Director General/Director/Joint Director/Dy. Director level officer to supervise publicity activities of units under their jurisdiction. Presently there are 207 Field Publicity Units headed by a Field Publicity Officer and are equipped with audio-visual equipment, publicity literature, exhibition kits and a vehicle, which carry out the publicity activities on government policies and programmes.

        As part of publicity activities, film shows, song and drama programmes, sports meets, debates, competitions, quiz, seminars, talks, group discussions, healthy baby shows, rallies etc. are organized by our field units.

Highlights
 
The main highlights of the region include special publicity drive on NSAP, Food Security bill and NICH in left wing affected districts and border districts of Bihar.
During this month region has organised 04 Special Programme on RMNCH+A ( FS- 30, OC- 61, PH Ex- 29, Feedback- 45, Total village covered in this programme -32). Region has also organised routine programme in this month (FS- 12, OC- 30, PH Ex- 12 Feedback -10 Total village covered- 16).
The main highlights of Bihar region include extensive campaign on Bharat nirman stories phase III, besides programmmes on NSAP. Hon'ble MP Kishanganj appreciated the efforts of DFP and commented that he was personally impressed with the perforamnce.
During February,2017 Patna region has organised four Special Outreach Programme on RMNCH+A in 32 villages under its jurisdiction besides organising routine programme in different media dark areas.
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