Directorate of Field Publicity  Lucknow 

Citizen's Charter

    VISION:

     The Directorate of Field Publicity, by virtue of being a field organization, has been playing a pivotal role in building a strong and prosperous nation with the active involvement of the people belonging to all strata of society. This is sought to be done by seeking people's participation in various developmental schemes and activities formulated by the Government of India for the benefit of different sections of society, particularly the weak and the marginalized sections by bringing about positive social mobilization amongst these target groups through behavioral change communication (BCC).     

     The Units undertake social mobilization and community participation initiatives in rural areas especially “media shadow” areas on a wide variety of themes of contemporary social relevance to include health, education, rural development, women's empowerment ,welfare of minorities and marginalized sections of Society , Child Rights, Conservation of Environment, Water conservation, Right to Information, Systematic Voters Education and Electoral Participation (SVEEP) etc.

 

    SERVICES STANDARDS:

    GRIEVANCE REDRESSAL MECHANISM :

 

              SERVICES STANDARDS

Sl.NO.

MAIN SERVICES

STANDARDS

1.

Regular field mobilization /advocacy Campaigns with the aid of various Audio Visual (A/V) Tools and through various communication formats

As per Scheduled Programme

2.

 

Distribution of Advocacy Material

During the field programmes and also at the office premises

3.

Special mobilization /advocacy Campaigns with the aid of various A/V tools and through various communication formats

60 Days

4

Feedback to client Ministries

60 days

 

     a) Name and contact details of Public Grievance Officer: Shri Surendra Kumar, Director, DFP, East Block-4, Level-3, R.K. Puram, New Delhi-110066. Tel. No. 011-26103421(O).

     b) Helpline No.011-26175896 Email Address : dir.dfp@nic.in

       c) Response to be expected by person lodging the Grievance : Acknowledgement followed by Timely Redressal

      d) Timelines for redress : • Acknowledgement : Within 15 days of receipt. • Redressal : Within 60 days.

     

Helpline No.011-26175896 Email Address : dir.dfp@nic.in

NEXT REVIEW OF THE CHARTER :

      e) Any grievance may first be lodged with the concerned Regional Officer.

      f) If not redressed within a reasonable time, it may be taken up with the Public Grievance Officer.

     g) If the grievance is still not redressed, the same may be taken up with the Joint Secretary (P & A), Ministry of I & B, Sixth Floor, Shastri Bhavan, New Delhi – 110001.  

    STAKE HOLDERS/CLIENTS.:

  •   Central government ministries/departments
  •   Governments of States/Union Territories;
  •   Autonomous bodies, Non Governmental Organizations( NGO’s)
  •   National and International organizations.

 

    

    

        

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